Monthly plans
Having peace of mind is priceless.
Our monthly technical support packages are designed to keep your business running smoothly in the event of a problem. Depending on your plan, our technical support members are available 24/7 to answer your questions and help you progress with your daily tasks.
Service contracts
for OTO Nom-i PC edition
OTO Nom-i software service contracts not only allow you to benefit from technical support from dedicated and well-trained professionals, but can also give you access to all software updates during the period of your contract. . You will thus benefit from the continuous improvements made to the software, from always being at the cutting edge of technology and from responding to legislative changes modified by the various government departments.
The technical support included in the OTO Nom-i software service contracts is intended to provide advice, recommendations and information relating to the use of the OTO Nom-i software only in the required hardware and software configurations. During normal business hours, technical assistance can be provided by phone, email or LifeChat. If you opt for an extended plan giving you access to technical support outside of business hours, you will be assigned a 24/7 representative for technical support.
Inclusions
The prices mentioned include the following services :
- One company
- One branch/site (or many without replication)
- One workstation
- Unlimited number of users
Exclusions
The prices mentioned do not include the following services:
- Travel
- Initial installation and configuration
- Maintenance and periodic verifications
- User training
-
Custom programming
including reports and/or macros - Technical support not touching OTO Nom-i ex: installation of a computer, a printer, management of network rights, etc.